Delivery & Returns

Delivery:-

Free UK Mainland 24hour Delivery (from date of despatch) except zone C, D+E.

Orders under £50 will incur a £5 delivery charge + VAT.

ZONE A+B - Free of Charge Delivery
ZONE C - £10.00 charge plus VAT
ZONE D+E - £12.00 charge plus VAT

Upgrade any of the above  at the following rates for all Zones….

Pre 10.30 a.m - £10.00 + VAT
Saturday delivery -  £10.00 + VAT
Pre 10.30a.m Saturday -  £15.00 + VAT

Please contact us for International rates.

Returns and Refunds:-

In respect of the Consumer Protection (distance selling) Regulations 2000 you may return an item for any reason within 7 working days, beginning on the day after you 
received the goods. 

To cancel an order You must contact us in writing and you must return the goods to us as soon as possible. The goods must be in their original packaging and in a sellable 
condition and must be returned at you own risk and cost.

Please check your goods within 48hours of delivery, checking  the goods are correct, the right colour and finish and that bulbs are provided (if included) and there are no 
breakages or defects. Please note we are not liable for any contractor, tradesman or installer costs due to pre booked appointments. Please ensure your goods are 
correct before booking an installer.

If you return goods claiming that they are defective, please notify us within 48 hours of delivery. We will examine and notify  you  of  your refund by e-mail within a reasonable period of time. Please note broken glass or missing components do not class as faulty and replacement parts will be sent. We will process any refund due to you as soon as is possible and in any case within 30 days of the day we confirm that you are entitled to a refund for defective goods.If you require a replacement,  We  will replace any faulty goods as quickly as we can. 

Our returns policy does not affect your statutory rights.

Warranty:-

All products with the exception of light bulbs have a 1 year  guarantee.

If a fault occurred other than an installation issue the product will be repaired or replaced according to the nature of the fault, the warranty only covers electrical components and is void if deemed it has been incorrectly installed or damaged in any way other than for the purpose it was supplied for.