Terms & Conditions
Terms & Conditions
In respect of the Consumer Protection (distance selling) Regulations 2000 you may return an item for any reason within 7 working days, beginning on the day after you received the goods.
To cancel an order You must contact us in writing and you must return the goods to us as soon as possible. The goods must be in their original packaging and in a sellable condition and must be returned at you own risk and cost.
Please check your goods within 48hours of delivery, checking the goods are correct, the right colour and finish and that bulbs are provided (if included) and there are no breakages or defects.
Please note we are not liable for any contractor, tradesman or installer costs due to pre booked appointments. Please ensure your goods are correct before booking an installer.
If you return goods claiming that they are defective, please notify us within 48 hours of delivery.
We will examine and notify you of your refund by e-mail within a reasonable period of time.
Please note broken glass or missing components do not class as faulty and replacement parts will be sent. We will process any refund due to you as soon as is possible and in any case within 30 days of the day we confirm that you are entitled to a refund for defective goods.
If you require a replacement, We will replace any faulty goods as quickly as we can.
Our returns policy does not affect your statutory rights.
If any item is out of stock we will contact you to advise delivery dates of these items.
This order will then be able to be amended or cancelled at your discretion.
Colour and material finishes, wattages, lamp type and dimensions are given as a guide and information rersource only to help and assist the customer and do not constitute a legally binding contract.
IN NO EVENT SHALL L H LIGHTING LTD OR ITS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF LH LIGHTING LTD HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW.
L H Lighting take all reasonable care to ensure all of the products on our site are priced correctly and that the correct images and descriptions are displayed. However if we discover an error within either the price description or image on our site we will inform you and give you the option of proceeding with your order at the correct price or choosing a different product or cancelling your order.
Due to the large volume of products and intricacy and level of detail involved in our site and despite our best efforts it may be possible that some of our products are priced incorrectly. We reserve the right to not have to provide you with the product at the incorrect price.
Prices on products may change due to manufacturers increases and we will endeavour to change those prices as quickly as is possible. If the price on our site changes it will not affect any order which you currently have outstanding with us.
On occasion products may no longer be available due to discontinued lines by the manufacturers again we will inform you and give you the option of choosing a different product or cancelling your order.
In any case if we cannot contact you via the contact details you have given we will deem the order to be cancelled.